Live AI Agent Assist
Live AI Agent Assist
Superpowers for Every Agent. In Every Call.
Empower your contact center with real-time AI assistance — instant answers, guided workflows, and live coaching that reduce handle time and improve CSAT.
No Credit Card
Instant Setup
QA Coverage (with AI Agent Assist)
The Challenges
Contact centers face rising expectations: faster resolutions, consistent service, and strong compliance — but older systems create friction.
Long handle times
Slow responses and search.
Fragmented knowledge
Multiple KBs, no single source.
Lengthy onboarding
High ramp time for new agents.
Compliance risk
Missed prompts and errors.
Key Benefits for Business
A unified platform that automates invoice creation, validation, submission, and reporting.
30–45%
Avg Handle Time
20–35%
First-Call Resolution
15–25%
CSAT/NPS
60–70%
Training Time
The Solution
Live Transcription + Entity Capture
Accurate, labeled transcripts with intent and key details.
Instant Knowledge Retrieval
RAG-powered search across KBs and SOPs in milliseconds.
Guided Call Flows
Dynamic next-best actions and compliance checklists.
Real-Time Sentiment & Coaching
Emotion analysis and on-call de-escalation prompts.
Real Results. Real ROI.
| KPI | Before | With Live AI Agent Assist |
|---|---|---|
| Average Handling Time | 7–10 min | 4–6 min |
| First-Call Resolution | ~65% | 80–90%+ |
| Agent Assist | 6–8 weeks | 2–3 weeks |
| Compliance Breaches | Common | Near-zero |
Why Live AI Agent Assist?
Plug & Perform
Go live fast with minimal setup and instant value from day one.
Flexible Deployment
Cloud, On-Prem, or VPC.
Real-Time Performance
Sub-second response, always on.
Seamless Integrations
Connect effortlessly with your existing contact center and CRM systems.
Governance Ready
Role-based access, audit logs, and policy controls.
Consistent Experience
Uniform, high quality responses across every interaction.
Ready to Transform Your Contact Center?
Experience how Live AI Agent Assist empowers agents and elevates customer satisfaction — instantly.
Read the Live AI Agent Assist Quick Guide (PDF)
