Trellissoft Launches PulseAI360 — AI-Powered Contact Center Software for QA Automation and Compliance Auditing
PulseAI360 Brings AI-Powered Call Monitoring and Real-Time Coaching to Every Agent—Boosting Performance, Compliance, and Customer Experience.
San Jose, California May 23, 2025 – Trellissoft Inc., a leader in AI-driven enterprise software, today announced the launch of PulseAI360, an advanced AI contact center platform built to optimize quality assurance, reduce call handling time, and empower agents through timely feedback and coaching.
“PulseAI360 helps our customers elevate service quality and customer experience by putting call monitoring AI and automation at the core of their support operations,” said Severo D’souza, CEO of Trellissoft Inc.
Designed for BPOs, MSPs, and large-scale contact center operators, PulseAI360 helps organizations improve customer service while cutting operational costs.
Key Capabilities:
- Full Call Coverage (100%) – Go beyond 2–3% sampling and audit all your calls with full interaction analysis for accurate QA and compliance insights.
- AI-Generated Call Summaries – Reduce post-call wrap-up time by up to 50% and streamline agent workflows.
- Track script compliance to various industry standard compliance mandates during conversations.
- AI-led Feedback & Coaching – Equip agents with AI input and feedback on every call to improve engagement performance and customer satisfaction.
- Automated QA Scoring – Standardize evaluations and boost compliance accuracy by up to 95%.
- Dead Air Detection & Elimination – Identify any silent periods during calls to reduce Average Handle Time (AHT).
PulseAI360 is ideal for outsourced contact centers, customer experience providers, and enterprise support teams aiming to scale quality and performance without adding headcount. Its no-code deployment and dashboard integration make it easy to get started and help drive ROI quickly.
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