Revolutionizing Contact Centers with AI-Driven Quality Assurance
Step into the future of customer service with PulseAI360, the AI-powered platform redefining Quality Assurance. Analyze 100% of customer interactions and transform conversations into real-time, actionable insights.
Leverage AI-driven coaching to enhance agent performance, boost engagement, and increase retention. Maximize efficiency, ensure script adherence, and elevate customer experience with AI-powered precision.
PulseAI360 evaluates every conversation, delivers real time performance insights, and enables data backed coaching that improves outcomes across teams.
Interaction Coverage
Key Features & Benefits
Intelligent Quality Assurance
Intelligent Quality Assurance
100% Interaction Coverage
Automated evaluation of every customer interaction with AI-driven insights.
Actionable Insights
Monitor script compliance and leverage AI-powered call grading for actionable feedback.
Measurable Impact
Reduce QA costs by up to 30% and improve first-call resolution rates by 25%.
Operational Excellence
Operational Excellence
Streamlined Workflows
Free up supervisors’ time by 30% with automated processes.
Proactive Risk Alerts
Detect compliance risks and issues in real time.
Rapid Deployment
Seamlessly integrate with platforms like LiveVox and Zoho CRM etc in under 30 days.
Enhanced Agent Performance
Enhanced Agent Performance
Personalized Coaching
Deliver tailored recommendations for agent improvement.
AI-Generated Call Summaries
Eliminate after-call work with instant summaries.
Compliance Confidence
Ensure adherence to regulatory and brand standards.
Actionable Insights for Leaders
Actionable Insights for Leaders
Custom Dashboards
Gain visibility into QA metrics, compliance, and agent performance trends.
Strategic Decision-Making
Use predictive insights to drive revenue acceleration identify cross-sell opportunities, and improve CSAT scores.
The PulseAI360 Ecosystem
PulseAI360 is the intelligence core that powers our specialized AI solutions.Explore how to extend your capabilities.
Live AI Agent Assist
Real-time guidance. Empower agents with live prompts and instant coaching during calls.
ResolvAI360
Automated Resolution. Scale support with Gen-AI bots that resolve routine queries.
Live AI Agent Assist
Real-time guidance. Empower agents with live prompts and instant coaching during calls.
AnswerBot360
Automated Resolution. Scale support with Gen-AI bots that resolve routine queries.
PulseAI360 AGENT ASSIST
Real-Time Guidance. Smarter Conversations. Better Outcomes.
PulseAI360 Agent Assist brings live intelligence into every conversation—helping agents stay accurate, compliant, and confident. It listens in real time, surfaces the right responses, and automatically summarizes every call. Built for rapid deployment and seamless integration with the PulseAI360 QA & Compliance Suite, it delivers measurable improvements in speed, quality, and customer experience.
Key Capabilities
Guided Assist Panel
Connects QA insights with personalized micro-learning.
Instant Summaries
Auto-generates structured call notes for faster wrap-up and reporting.
Compliance Guardrails
Detects disclosure gaps and risky language in real time.
Sentiment & Intent Analysis
Captures tone, empathy, and engagement patterns.
Nano-Learning Integration
Connects QA insights with personalized micro-learning.
Business Benefits
See PulseAI360 Agent Assist in Action
Experience how real-time guidance transforms every call.
(Part of the PulseAI360 QA & Compliance Suite by TrellisSoft)
Key Benefits for Stakeholders
Service Center Leaders
Transform your operations with AI-powered quality assurance:
Supervisors
Empower your teams with AI-driven oversight:
Comprehensive AI Analytics & Sentiment Trends
Monitor 100% of calls, uncover customer insights, and identify cross-sell opportunities
Improve Customer Experience
Deliver personalized coaching and drive data-driven improvements at scale based on trends.
Focus on High-Value Activities
Allocate 30% more time to coaching, mentoring, and driving team success, instead of manual QA tasks.
Empower Agents with AI-Driven Performance Tools
Turbocharge agent productivity with:
Unlock the Power of AI Across Multiple Use Cases
Boost Sales Performance
Increase conversion rates with AI-driven insights into top-performing sales behaviors.
Ensure Compliance
Monitor script adherence and regulatory disclosures in real-time.
Elevate Customer
Experience
Use data-driven coaching to enhance agent performance and customer satisfaction.
Turbocharge Operational Efficiency
Automate QA evaluations and streamline workflows to maximize efficiency.
